We want you to be happy with your purchase, if for some reason your purchase is not quite right, we will happily provide a store credit or exchange for any other item (subject to availability) provided the conditions;
- Your item/s are returned within 10 working days of receiving your order
- Item/s are returned in original condition (in new condition, original packaging and with all tags attached)
- Accompanied with proof of purchase
- We do not accept returns or exchanges on sale items unless faulty
All online orders must be returned to the Stone's Throw store for Store Credit or exchange. We will not cover the cost of postage in relation to returns unless an item is faulty or damaged.
We reserves the right to deny a return if the merchandise does not meet the conditions above.
HOW TO RETURN OR EXCHANGE
- Contact us via email with the reason for the return.
- Send photos if required.
- Send your original order and your proof of purchase back to us within 10 working days.
Please ensure you use a protective bag and a registered/traceable form of postage as we will not be responsible for goods that are damaged or lost on return.
If you require your exchange to be processed quickly or your preferred item is low in stock we recommend purchasing it ASAP and send back your unsuitable item for a store credit to avoid disappointment. Please note we are not always able to hold items for online exchanges, but will try our hardest to help you find a suitable item for exchange.
Once we receive your returned item/s we will either;
- Process a Store Credit.
- Place an exchange order for the item/s you are after (subject to availability)
If your exchange order is greater than your returned item we will arrange payment for the difference.
If your exchange order is less than your returned item, a refund will be processed for the difference back to your original method of payment.
*We aim to process all returns within 5 working days of receipt however, during busy periods it may take up to 7 working days*